My company has a buffet every Friday, and the lines grow to epic proportions when the food arrives. I've suspected for years that the “classic” buffet line system is a deeply flawed and inefficient method, and every time I'm stuck in the line has made me more convinced.
I've been reading up on operations research lately, including queueing theory. It started out as a way to understand the very complex mortgage process (I work at a mortgage startup) but it's turned into my little hammer and now I see nails everywhere.